Frequently Asked Questions
U.S. Continental Packaging offers an extensive range of laboratory, packaging, and warehouse services for a variety of industries and sectors. If you aren’t familiar with our capabilities, you may have questions about our products and services. Here are questions our clients frequently ask.
What is your project turnaround time?
Turnaround time depends on the size and complexity of the project, but you can usually expect a turnaround time of 6 weeks. If a turnaround time doesn’t fit within your product release timeline, contact us to discuss other arrangements.
What is the normal lead time for orders?
Because our products are manufactured using different processes, lead times vary by product. Normally, lead times for orders ranges from 4-6 weeks. If a lead time doesn’t fit within your product release timeline, contact us about alternative arrangements.
What are your minimum order quantities?
Minimum order quantities (MOQs) vary by product, but our lowest MOQ is 5,000 units. We have you purchase bulk orders to receive the best price per piece, while allowing you to order in quantities that are scaled to meet your demand for our products.
Can you warehouse my product order?
Yes. To help accommodate your supply and demand needs, we offer short-term warehousing options for orders. Our warehouse options are designed to help expedite the delivery process. Inquire about keeping you next order ready to go by placing it in our warehouse.
What delivery options are available?
We accommodate customers’ delivery needs with our own fleet of trucks, shipping logistics resources, and freight forwarders. If your business has its own delivery resources, we’ll work with you to create a plan that lets you leverage your in-house shipping capabilities.
Do you perform labeling and assembly?
Yes. We specialize in all types of assembly, labeling, and packaging services. Our comprehensive range of solutions is designed to let you simplify product and service needs by using U.S. Continental as your single source for needs in these crucial areas.
What container sizes do you offer?
Standard container sizes range from 1 gram to 200 liters. Under special arrangements, we produce custom containers whose volume exceeds 200 liters. Contact us with your specifications.
What types of products can you fill?
We fill almost all liquid containers, regardless of the liquid’s viscosity. However, we don’t fill containers with ingestibles (e.g., food and drink). Doing so would require us to meet certain U.S. Food and Drug Administration (FDA) regulations that don’t apply to our expertise.
What certifications do you have?
We are ISO9001-2015, ISO14001-2015, and FDA certified. This means we meet the highest industry standards for quality management protocols, environmentally-preferred products, and customer focus and satisfaction. Our certifications promote best-in-class products and services.
What separates you from competitors?
Our California manufacturing base lets us serve the Western U.S. with exceptional speed. We also routinely beat competitor delivery times for other U.S. regions and beyond. In addition, our strong focus on customer needs creates solutions that meet the most rigorous specifications.
How do you compare your quality?
We are ISO 9001-2015 certified. Therefore, we take quality seriously and document all processes used to create the final product. The proof of quality is in the product. On request, we can also provide documentation for product development and production.
Contact us for additional answers
If you don’t find the answer you need above, please call us today at 951.808.8888, or email us at Sales@uscontinental.com Our customer service specialists are here to take your questions about what we do, how we do it, and how our solutions can benefit your business.